I would like to convert my Airtel Physical SIM to Airtel eSIM. Please update my email ID

121@airtel.com
Subject: I would like to convert my Airtel Physical SIM to Airtel eSIM. Please update my email ID

Dear Sir,

               I would like to convert my Airtel Physical SIM to Airtel eSIM. Kindly update my email id helloo1234@gmail.com to my Airtel Prepaid number **"""""******788.

Eagerly waiting for your quick reply.

Regards,

John

Hi

Dear John,

Greetings from Airtel!

 

This is in reference to your email regarding email id updation for eSIM for your Airtel mobile number 123##££8990.

 

I would like to inform you that your concern has been registered with the reference number RErchjT201468962 which will be resolved by 8-12-2021 at 10:29 AM.

 

I have taken your request to update Email ID. You will get an SMS from Airtel(121) to verify the requested email id for your mobile number within next 8 hours. Upon receiving your confirmation, the email Id will be updated. In case non confirmation reply SMS to 121 with 48 hours , your email id updation request will not be processed.

 

Please reply "Confirm" in case you have received SMS from Airtel (121) and mentioned email id is correct

 

Please note: you can activate an eSIM by converting your existing physical SIM to eSIM. Currently eSIM is supported on Apple iPhone XS, XS max, XR, iPhone 11, 11 Pro, 11 Pro Max, iPhone 12 all Variants, Google Pixel 3, 3XL, 3A, 3AXL, Samsung Galaxy Fold and Z Flip & Moto Razr only.

 

Here are the steps to activate eSIM on your compatible fhandset:

 

1.SMS ESIM <your registered email id> to 121 from your eSIM enabled handset

 

2.Follow the instructions and give your consent on the SMS received

 

3.Post confirming on the SMS, you will receive a call from us. Give your consent on the call as well to initiate the process.

 

4.Follow the instructions and scan the QR code sent on your registered email ID

 

5.Kindly do not select Remove Data plan option as this will permanently delete eSIM profile.

 

Please note, it usually takes 2 hours from the time of your consent to get eSIM activated. During this period the physical SIM will be working. Only once the network from Physical sim goes off the eSIM will start working.

 

Incase you do not receive the QR code within 1 hour or the scanning is aborted midway, SMS NESIM to 51619 to cancel the request to avoid disconnection of your physical SIM.

Hope this helps!

Thank you for writing to us.

You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.

Regards,

Airtel - Open To Questions.

After requesting to update email ID by email, I received SMS that says:

Dear Customer , We have received an Email id update request for Airtel Mobile no. 766**"900**" with new Email id : 356john346@GMAIL.COM , please reply with "CONFIRM" if you have only requested and mentioned email id is correct , if not then please reply with "REJECT" immediately".

After replying "CONFIRM" I received this SMS that says: "Thanks, we have received confirmation to update email id as per request raised against your airtel mobile number 876*4560*****".

Received SMS again that says: 

Hi, thank you for the confirmation to update your email ID against your Airtel No. 456john@gmail.com. The new email ID 5670***2456 has been updated. - Team Airtel .

Dear Customer, we have received the eSIM change request for Airtel No. 964***34**. Proceed ONLY if you have an eSIM enabled handset. To avoid financial frauds, incoming and outgoing SMS services will be blocked for 24hrs. To confirm eSIM change request, reply with 1 within 60 sec.

Thank you! We will call you shortly to reconfirm your eSIM change request for Airtel No. 534**"908**". Your eSIM change request will get cancelled if we do not receive your consent on the call.

Thank you. You will receive an email with the QR code to complete the eSIM activation for 34***67**"23. eSIM will get activated in 2 hrs, meanwhile your old SIM will work. Please do not Delete the eSIM by selecting "remove data plan" option in your handset settings. For security reasons, incoming and outgoing SMS services will be blocked for 24hrs. In case you do not receive the QR code within 1 hour, SMS NESIM to 51619 to avoid disconnection on your physical SIM. For more details, click www.airtel.in/esimsteps